You can view our full policies in the student handbook here.

Refund Policy

LT Training is committed to providing a fair and transparent process for the refund of fees.

This policy outlines the conditions under which refunds of educational and other fees will be granted to students who withdraw, cancel or transfer their enrolment in a training program.

REFUND CONDITIONS

Full Refund Entitlement

A full refund will be applied when one or more of the following conditions apply:

  • If LT Training is responsible for cancelling a course/qualification prior to commencement.
  • A written request to withdraw from a course/qualification or cancel an enrolment has been received by LT Training more than five (5) days before course/qualification commences.
  • If extreme hardship or extenuating circumstances prevent participation in the course/qualification, an application can be made for a refund or transfer to an alternative scheduled date.  Please refer to ‘Financial Hardship’

Partial Refund Entitlement

A partial refund will be applied if LT Training should cease a course/qualification due to unexpected circumstances once the training has commenced, a refund will be provided for any incomplete units that the student/apprentice/trainee has been enrolled into.

No Refund Entitlement

Course/qualifications fees, including accredited courses, non-accredited courses, co-contribution fees and additional location fees will not be refunded when one or more of the following conditions apply:

  • Withdrawal from course/qualification or enrolment cancellation has been received in writing less than five (5) days before the course/qualification starts.
  • Where there are no business hours before the short course starts or when the course has commenced.
  • If the student does not turn up for the day.
  • Any additional location travel fees (travel and accommodation) for all courses/qualifications which have been incurred by LT Training are ineligible for a refund.

PROCEDURES

  • To apply for a refund, submit a written request for refund using the Refund Request Form (Appendix A).  All requests must include supporting documents e.g. medical certificate
  • LT Training CEO will review the request against this policy and will advise the student in writing of the refund decision within ten (10) working days.
  • Approval refunds will be processed within 14 business days, with refunds being paid to the original payer, unless otherwise agreed upon.
  • If a student is not satisfied with the decision they may lodge an appear through LT Training’s Complaints and Appeals Policy.

Please refer to our Fees and Charges policy for our payment policies.